Refund policy

RETURN & REFUND POLICY

Our Approach

All sales are considered final. Returns, exchanges, and refunds are not guaranteed and are offered at the sole discretion of Awaken Shop on a case-by-case basis.

Requesting a Return or Refund

If you believe your order qualifies for an exception, contact us before sending anything back. Do not return an item without prior approval, as unapproved returns may not be accepted or refunded.

To request a return or refund:

  1. Contact us using the details below within a reasonable time of receiving your order.
  2. Describe the issue and include photos if relevant.
  3. Wait for our confirmation before shipping anything back to us.

Approved returns or refunds are handled at our discretion and may be granted in full, in part, or as store credit, depending on the situation.

Damaged Items

Every item is quality checked before it leaves our hands. Once an item has shipped, we are no longer able to determine whether any damage occurred during delivery or after the item was received, and we are not responsible for damage reported after delivery. We encourage you to inspect your order as soon as it arrives and to keep your shipping packaging until you've confirmed everything is in good condition.

Size Exchanges

Size exchanges are accepted as long as your order has not shipped yet. Please contact us as soon as possible to make the change. Once an order has shipped, size exchanges follow the same case-by-case process above.

EU Customers: Right of Withdrawal

If you are a consumer located in the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order and request a refund, regardless of the policy above. Contact us using the details below to exercise this right.

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